Enterprise Support I (Ai)

TL;DR

Enterprise Support I (AI): Providing support for G-Suite, MacOS, Linux, iOS, Windows, Entra, and Jira, including imaging, deploying, and provisioning assets to end users with an accent on customer service excellence. Focus on troubleshooting network issues, managing user accounts, and ensuring work is carried out within agreed service levels.

Location: Palo Alto, CA

Salary: $33.48 - $50.22/hour USD

Company

hirify.global develops automated driving technologies, including L3, for Ford vehicles at scale.

What you will do

• Support the user community via service desk tickets, walk up, email and chat.
• Manage user accounts and desktop/software assets.
• Assist Network Operations and Engineering teams with troubleshooting and deployment of network devices.
• Install, move, add and change user desktops, laptops and tablets.
• Develop technical guidelines and document processes for desktop support area.
• Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis.

Requirements

• Proven strong analytical and problem solving skills.
• Bachelor's degree required (or equivalent experience).
• 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux.
• Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms.
• Experience with automated desktop deployments using modern configuration management systems.
• Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools.

Nice to have

• 3+ years of overall IT support experience.
• Familiarity with ITIL standards.
• Familiarities with Microsoft Outlook 365.
• JIRA, JAMF, Entra, Zoom and Splunk experience is desirable.

Culture & Benefits

• Equal Opportunity Employer committed to a culturally diverse workforce.