Support Desk Analyst (AI)

TL;DR

Support Desk Analyst (AI): Providing first and second-line technical support for internal teams and external customers with an accent on troubleshooting hardware, software, and cloud infrastructure issues. Focus on maintaining operational continuity, documenting resolutions, and automating repetitive support tasks within a high-growth AI infrastructure environment.

Location: Must be based in the US

Salary: $40,000 - $80,000 USD

Company

hirify.global is a GPU cloud provider engineered for AI, delivering high-performance infrastructure for startups and enterprises.

What you will do

• Handle incoming support requests via ticketing systems, email, and chat.
• Diagnose and resolve hardware, software, and cloud infrastructure issues.
• Manage account provisioning, permissions, and authentication support.
• Document issues and recurring patterns to maintain a comprehensive knowledge base.
• Identify systemic issues and escalate complex problems to engineering teams.
• Contribute to the continuous improvement of support processes and automation.

Requirements

• 1–3 years of experience in technical support or a customer-facing technical role.
• Solid understanding of IT fundamentals including networking, operating systems, and cloud concepts.
• Experience supporting Windows and/or macOS environments.
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting, analytical, and communication skills.
• Must be based in the US.

Nice to have

• Experience in a startup or scale-up environment.
• Familiarity with cloud platforms like AWS, GCP, or Azure.
• Exposure to GPU infrastructure or AI/ML environments.
• Relevant certifications such as CompTIA A+ or Security+.

Culture & Benefits

• Competitive base salary with equity and annual reviews.
• Remote-first work environment with human-first flexibility.
• Dynamic progression plan tailored to individual ambitions.
• Comprehensive benefits package including medical, dental, vision, and retirement plans.
• Opportunity to work at the core of cutting-edge AI infrastructure.