IT Administrator

TL;DR

IT Administrator (Operations): Providing first-level technical support and maintaining IT infrastructure with an accent on hardware/software troubleshooting, access management, and asset inventory. Focus on ensuring smooth office operations, resolving user issues via ticketing systems, and supporting enterprise tools like Google Workspace.

Location: Onsite in Almaty, Kazakhstan

Company

hirify.global is a global ride-hailing and multi-service platform operating in 48 countries, dedicated to challenging injustice and impacting 1 billion lives by 2030.

What you will do

• Act as the single point of contact for all office IT-related issues.
• Manage service requests and hardware/software incidents via Jira.
• Configure and maintain Windows and macOS workstations for employees.
• Handle equipment provisioning, asset inventory, and minor hardware repairs.
• Collaborate with network and security teams on infrastructure and access management.
• Document support processes and maintain the internal knowledge base.

Requirements

• Minimum 3 years of experience in IT support or service desk roles.
• Strong proficiency in Windows and macOS environments.
• Experience with ticketing systems, MDM tools, and Google Workspace.
• Basic knowledge of Linux and networking (TCP/IP, routing, switching).
• English proficiency: Intermediate (B1) or higher.
• Customer-oriented mindset with strong problem-solving skills.

Nice to have

• Experience with ITIL practice implementation.
• Familiarity with network equipment like Mikrotik, Cisco, or Ubiquiti.
• Interest in automating routine processes using AI.

Culture & Benefits

• Stable salary and official employment.
• Comprehensive health insurance.
• Access to professional counseling services (psychological, financial, legal).
• Discount club membership and diverse internal training programs.
• Support for additional professional training courses.