Service Desk Consultant II (Supply Chain)

TL;DR

Service Desk Consultant II (Supply Chain): Managing end-to-end incidents and service requests for a global supply chain network with an accent on troubleshooting EDI and enterprise system workflows. Focus on resolving high-priority customer cases, improving service quality, and leveraging AI to optimize support processes.

Location: Remote-first role, must be based in the UK

Company

hirify.global is a global supply chain network providing integrated, end-to-end visibility and management solutions for major international brands.

What you will do

• Own and manage incidents and service requests from start to finish.
• Troubleshoot technical issues across platforms, including EDI and supply-chain document flows.
• Communicate professionally with customers, suppliers, and internal stakeholders.
• Participate in client calls to resolve high-priority technical cases.
• Identify recurring issues and contribute to service quality improvements.
• Explore and implement AI tools to enhance support efficiency.

Requirements

• Minimum 3 years of experience in a service desk or technical support role.
• Strong troubleshooting and problem-solving skills for complex technical systems.
• Excellent communication skills with the ability to explain technical topics clearly.
• Must be based in the UK for this remote-first position.
• Experience with EDI, supply chain processes, or enterprise systems is highly preferred.
• Interest in emerging technologies and AI applications in support.

Culture & Benefits

• Remote-first work environment.
• Opportunity to work with a high-performing global supply chain network.
• Exposure to enterprise-level systems and major global brands.
• Focus on professional growth and process innovation.