Director, Customer Success (VOC)

TL;DR

Director, Customer Success (VOC): Managing and optimizing the value of client subscriptions to proprietary datasets for OEM clients with an accent on data-driven storytelling and strategic advisory. Focus on driving subscription renewals, leading high-level client presentations, and coordinating cross-functional efforts between sales, product, and client stakeholders.

Location: Must be based in the US (Detroit/Midwest preference)

Salary: $145,000 – $164,000 USD

Company

A global leader in data, analytics, and consumer intelligence, powering auto-related decisions through proprietary insights and industry expertise.

What you will do

• Manage and optimize the value of client subscriptions to VOC datasets including CSI, SSI, IQS, and VDS.
• Lead and coordinate high-level client presentations, including MBRs, QBRs, and EBRs.
• Identify value-added narratives and actionable insights from complex data results.
• Act as a trusted advisor to OEM leadership, driving subscription renewals and identifying growth opportunities.
• Coordinate with internal Sales and Product teams to address client-specific needs and concerns.
• Lead client training activities and proactively pursue upskilling opportunities for subscribers.

Requirements

• 5+ years of experience in consulting, corporate strategy, finance, or analytics.
• Proven experience in the automotive industry (finance, CX strategy, OEM operations, or engineering).
• Expertise in Excel, Tableau, and PowerPoint.
• Strong storytelling, leadership-level presentation, and problem-solving skills.
• Must be authorized to work in the United States.

Nice to have

• Experience with AI and LLM tools in a professional context.

Culture & Benefits

• Commitment to a diverse and inclusive workforce.
• Opportunity to work with industry-leading proprietary datasets.
• Collaborative environment focused on innovation and data-driven decision-making.
• Professional growth within a global organization.