Manager, Oncology Customer Success

TL;DR

Manager, Oncology Customer Success: Overseeing a team of Customer Success Managers focused on onboarding accounts, resolving issues, and identifying revenue opportunities within the oncology sector. Focus on improving customer satisfaction, retention, and key business metrics while acting as the primary point of contact for client escalations.

Location: US Remote

Salary: $103,800 - $119,700 USD

Company

hirify.global is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

What you will do

• Oversee day-to-day operations of Customer Success Managers, ensuring alignment with sales and business goals.
• Act as the internal champion of the customer experience, bringing visibility to customer feedback.
• Act as the point person for client complaints and escalations, ensuring resolution.
• Assist in team deployment of quarterly initiatives and new policies & procedures.
• Work with PHI on a regular basis in both paper and electronic form.

Requirements

• Bachelor’s degree or equivalent.
• Minimum of 5 years of sales or support experience, with 2+ years in a customer success or client retention role.
• Proven track record of achieving and exceeding customer success goals.
• Excellent organizational and communication skills (written and verbal).
• Proficient in Microsoft PowerPoint and Excel; Gmail; Salesforce.com.
• Must pass post offer criminal background check.

Culture & Benefits

• Comprehensive health benefits (medical, dental, vision).
• 401(k) with company match.
• Generous paid time off and company holidays.
• Annual performance incentive bonus.
• Long-term equity awards.
• Additional wellness and work-life benefits.