Hardware & Payments Support Specialist

TL;DR

Hardware & Payments Support Specialist (SaaS/Fintech): Providing advanced technical support for hardware ecosystems and payment operations with an accent on troubleshooting EMV devices, printers, and network peripherals. Focus on resolving complex payment escalations, managing on-site diagnostics, and optimizing internal support procedures.

Location: Must be authorized to work in the United States; role is based in Denver and is hybrid-friendly.

Salary: $23.68–$35.52/hour, plus 10% bonus potential.

Company

hirify.global is a leading reservation software provider for tours, activities, and attractions, acquired by Booking Holdings.

What you will do

• Schedule and conduct video calls to assist clients with hardware, software, and network configuration.
• Resolve inbound support tickets via ZenDesk regarding hardware setups and payment inquiries.
• Perform on-site diagnostics, installations, and repairs at client locations as needed.
• Maintain expert knowledge of EMV card readers, ticket printers, and POS peripherals.
• Act as a liaison between external hardware vendors, internal teams, and payment service providers.
• Manage payment-related escalations and contribute to projects involving new payment methods and fraud prevention.

Requirements

• Must be authorized to work in the United States.
• Experience supporting EMV devices, Boca ticket printers, and POS peripherals.
• Background in SaaS or information technology.
• Familiarity with networking fundamentals including LAN, Wi-Fi, and IP addressing.
• Experience with TeamViewer or similar remote access applications.
• Strong verbal and written communication skills with a commitment to B2B technical support.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 26 days of PTO plus 12 paid holidays.
• 22 weeks of paid parental leave and additional family care benefits.
• 401k plan with employer matching.
• Hybrid-friendly work environment with work-from-home assistance.
• Wellness benefits including Headspace subscription and educational opportunities.