IT Service Desk Student

TL;DR

IT Service Desk Student: Providing technical support for end-users and maintaining IT infrastructure in an office environment with an accent on hardware troubleshooting, software deployment, and service request management. Focus on delivering excellent customer service, managing workstation setups, and supporting core Microsoft productivity tools.

Location: Must be based in Vancouver, BC, Canada

Salary: $22.00 - $25.00 per hour

Company

A global professional services firm providing engineering, project management, and consulting solutions across the mining, energy, and infrastructure sectors.

What you will do

• Provide desktop support for PCs, mobile devices, and network equipment to local and remote users.
• Manage and prioritize service support requests within established service level targets.
• Deploy software images and updates to computers locally and remotely.
• Handle the physical setup, relocation, and breakdown of workstations.
• Maintain accurate documentation and provide user training as required.
• Ensure adherence to organizational information security policies and standards.

Requirements

• Must have legal authorization to work in Canada without employer sponsorship.
• Currently enrolled in a college diploma or degree program in a relevant technical field.
• Proficiency in supporting standard hardware including Dell/HP laptops and multi-function printers.
• Understanding of Windows Active Directory, Office 365, and Microsoft productivity suites.
• Experience or exposure to IT Service Management (ITSM) systems like ServiceNow or Zendesk.
• Strong oral and written proficiency in English.

Nice to have

• Knowledge of engineering software such as Autodesk, ESRI, or Bentley products.
• Previous experience in a helpdesk or technical support role.

Culture & Benefits

• Opportunity to work on complex global projects with industry-leading professionals.
• Formal and informal mentorship programs to support career development.
• Participation in local social events, charity initiatives, and student showcases.
• Flexible work environment focused on long-term career growth.