Customer Success Support Associate I (Fintech)

TL;DR

Customer Success Support Associate I (Fintech): Managing inbound customer inquiries via phone, chat, and email to resolve issues and maximize platform usage with an accent on thorough documentation and cross-functional collaboration. Focus on providing best-in-class customer service in a fast-paced environment and adhering to company standards.

Location: Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays

Salary: $18 - $20 per hour. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.

Company

hirify.global is on a mission to ensure that people in all lines of work have access to retirement benefits by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

What you will do

• Manage a steady volume of inbound customer inquiries through phone, live chat, and email.
• Identify the root of customer needs to resolve inquiries completely in one touchpoint.
• Document thorough notes on every case to ensure important context, actions taken, and next steps are properly captured.
• Work cross-functionally with internal and external partners to solve customer issues.
• Provide best-in-class customer service.
• Manage follow-ups with customers as required.

Requirements

• 1+ years of experience in a customer-facing role (customer support, account management, or call center), or commensurate college experience.
• Passion for serving customers.
• Strong organizational skills to manage multiple tasks with varying deadlines and stakeholders.
• Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email.
• Remain composed in high-stress situations and convey empathy for customers.
• Meticulous attention to detail.

Culture & Benefits

• Great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, as well as dental and vision insurance.
• Competitive time off and parental leave.
• Monthly work-from-home stipend and quarterly lifestyle stipend.
• Engaging team-building experiences, ranging from virtual social events to team offsites.
• Certified as a Great Place To Work® and recognized by Fortune, Built In, Forbes, and Y Combinator.