Bilingual Customer Service Representative (Insurance)

TL;DR

Bilingual Customer Service Representative (Insurance): Providing high-quality support to members across Canada regarding group and individual insurance products with an accent on effective problem-solving and clear communication. Focus on delivering exceptional service in a dynamic contact center environment while maintaining high standards of member satisfaction.

Location: Must be based in New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island, or Ontario, Canada.

Salary: 40,254 - 45,285 CAD

Company

hirify.global is a national health solutions partner providing industry-leading solutions in insurance, primary care, and emergency medical services.

What you will do

• Provide professional support and service to insurance members via phone and email.
• Solve member inquiries effectively while navigating multiple internal applications.
• Maintain a positive, solutions-oriented attitude in a fast-paced environment.
• Collaborate with team members to ensure high levels of customer satisfaction.
• Adhere to scheduled shifts while maintaining a secure and professional remote workspace.

Requirements

• Fluently bilingual in English and French (written and spoken) is required.
• Must be based in New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island, or Ontario.
• High school diploma required; post-secondary education or equivalent experience preferred.
• Strong technical aptitude and ability to navigate multiple software applications simultaneously.
• Ability to work independently in a remote environment with a dedicated, secure, and distraction-free workspace.
• Strong communication skills and a passion for helping people.

Culture & Benefits

• Comprehensive health, vision, and dental plan 100% employer-paid from day one.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual incentive bonus program based on performance.
• Flexible work arrangements with remote and hybrid options.
• Paid vacation plus a gifted week in the first year and a vacation purchase program.
• Extensive virtual paid training program provided.