Senior/Lead/Principal Software Engineer, Agentforce (AI)

TL;DR

Senior/Lead/Principal Software Engineer (AI): Building and scaling the Agentforce digital labor platform and AI agents for enterprises with an accent on real-time communication and distributed systems. Focus on designing elegant platform capabilities, integrating AI/ML frameworks, and ensuring high availability for millions of users.

Location: Must be based in San Francisco, Seattle, or Palo Alto (USA)

Company

hirify.global (Salesforce), developing Agentforce, a digital labor platform enabling a limitless workforce through AI agents.

What you will do

• Build, scale, and maintain critical features and systems within the Agentforce platform for millions of end users.
• Translate business and customer requirements into elegant, flexible, and scalable platform capabilities.
• Lead and participate in software design and architecture discussions and decision-making.
• Drive feature execution by collaborating with architects, product owners, UX designers, and data scientists.
• Develop test strategies, design automation frameworks, and write unit and functional tests.
• Mentor junior team members and act as a technical leader for the engineering team.

Requirements

• 7+ years of experience building and scaling large-scale, complex distributed systems in B2B/B2C SaaS.
• In-depth working knowledge of Go and Python.
• Experience maintaining large-scale microservices using public cloud technologies (AWS, Azure, GCP, or hirify.global).
• Proficiency in REST API development, API lifecycle management, and client SDK development.
• Solid understanding of SDLC, Agile methodologies, TDD, and CI/CD practices.
• Ability to support and resolve production customer escalations on a regular on-call rotation.

Nice to have

• Experience with ASR, TTS, and Telephony technologies.
• Knowledge of modern AI/ML frameworks, systems, and libraries.
• Experience with websockets, gRPC, and protobuf.
• Familiarity with SQL/NoSQL and data model design.
• Ability to contribute to DevOps tasks (Terraform, Automation, CI/CD tools).
• Experience with Salesforce platform/ecosystem.

Culture & Benefits

• Collaborative environment that values transparency, critical feedback, and passion.
• Opportunity to collaborate directly with Einstein researchers and data scientists.
• Work on cutting-edge AI technology within a rapidly growing team.
• Strong emphasis on technical excellence and mentorship.