Customer Success Manager (E-commerce)

TL;DR

Customer Success Manager (E-commerce/SaaS): Managing client relationships and fostering personalized customer experiences using first-party data with an accent on customer delight and data accessibility. Focus on helping creators optimize their e-commerce strategies and ensuring long-term product value.

Location: Must be based in the United States

Company

hirify.global empowers creators to own their destiny by making first-party data accessible and actionable for personalized experiences in e-commerce and beyond.

What you will do

• Nurture personalized experiences for creators within the e-commerce ecosystem.
• Help customers leverage first-party data to achieve their business goals.
• Collaborate with cross-functional teams to ensure customer delight.
• Travel up to 10% for new hire onboarding, client work, and industry events.

Requirements

• Based in the United States.
• Experience in customer success or account management.
• Willingness to travel up to 10% as required.
• Ability to use AI tools responsibly, including awareness of privacy, security, and bias.

Culture & Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Total compensation including base salary, annual cash bonus plan, and equity.
• Sign-on payments available based on eligibility.
• Inclusive environment that values unique backgrounds and perspectives.