Support Agent (Portuguese, Gamedev)

TL;DR

Support Agent (Gamedev): Providing player support and community management for the social RolePlay game One State with an accent on dispute resolution and technical reporting. Focus on improving player retention through high-quality assistance and bridging the gap between users and the development team.

Company

hirify.global studio is an independent gaming company focused on creating innovative products like the social RolePlay game One State.

What you will do

• Handle user inquiries and resolve player issues efficiently.
• Mediate and resolve disputes between players.
• Identify, track, and report technical bugs to the development team.
• Provide constructive feedback to players regarding their reported issues.

Requirements

• Minimum 2 years of customer support experience within IT or GameDev.
• Proficiency with Zendesk or Usedesk.
• Experience using task trackers like Jira, Asana, Trello, or FlowFast.
• English: C1-C2 level.
• Portuguese: B2-C1 level.
• Strong understanding of gaming communities and industry terminology.

Nice to have

• Spanish language proficiency.

Culture & Benefits

• Performance-based salary reviews and a clear promotion system.
• Flexible working hours and the ability to take days off.
• Paid sick leave and support in difficult life situations.
• Low-bureaucracy environment with a focus on constructive feedback.

Hiring process

• Initial CV review and application screening.
• HR Interview to discuss motivation and expectations.
• Technical assessment, which may include interviews or a test assignment.
• Final interview with the hiring manager or team lead.