Customer Success Partner (Enterprise)

TL;DR

Customer Success Partner (Enterprise): Managing a portfolio of enterprise clients to drive digital training strategy and platform adoption with an accent on L&D roadmap definition and business impact. Focus on building trust with key stakeholders, analyzing platform usage, and ensuring contract renewals through outcome-focused guidance.

Location: Must be based in Canada

Company

hirify.global is a collaborative learning platform that enables companies to upskill employees, customers, and partners by turning internal experts into training champions.

What you will do

• Manage a portfolio of existing enterprise customers to ensure platform adoption and goal attainment.
• Audit and analyze platform usage to identify opportunities for growth and improvement.
• Define Learning & Development roadmaps and strategies in collaboration with client stakeholders.
• Coordinate internal resources to address technical and educational customer requirements.
• Detect new project opportunities in partnership with Key Account Managers.
• Identify at-risk customers and implement corrective actions to limit churn.

Requirements

• 3 years of experience in a Customer Success role.
• Previous experience in an HR Tech or Learning Solution SaaS environment.
• Proven experience working in the SaaS industry.
• Knowledge of customer success KPIs.
• Strong interpersonal and communication skills.
• Bachelor’s Degree or equivalent.

Culture & Benefits

• Comprehensive health insurance starting from the first day of employment.
• RRSP contribution matching.
• Unlimited annual PTO and 5 days of sick leave.
• Flexible work hours in a remote-first organization.
• Professional development opportunities through the company platform.
• Active Employee Resource Groups including Mental Health, Women, and LGBTQIA2S+.