Senior Product Manager (CX)

TL;DR

Senior Product Manager (CX): Defining product strategy for hirify.global’s CX portfolio, building and optimizing enterprise-grade features for contact centers with an accent on translating customer feedback into product improvements. Focus on prioritizing features based on enterprise impact, revenue value, and customer success metrics, and driving AI-native product work across real-time voice and agent workflows.

Location: Hybrid in Armenia

Company

hirify.global is powering the future of customer experience with the world’s leading Voice AI platform, trusted by tier-1 banks, insurance providers, BPOs, and large enterprise organizations.

What you will do

• Define product strategy for hirify.global’s CX portfolio.
• Collaborate with engineering, design, and data teams to build and optimize enterprise-grade features for contact centers.
• Engage directly with enterprise customers, BPOs, and CCaaS partners to translate feedback into product insights and improvements.
• Prioritize features and product updates based on enterprise impact, revenue value, and customer success metrics.
• Drive AI-native product work across real-time voice and agent workflows.
• Partner with security and legal on enterprise trust, PII handling, and on-prem/VDI deployments to win regulated industries.

Requirements

• 5+ years of product management experience, ideally with B2B SaaS, enterprise, or contact center related products.
• Experience shipping enterprise-grade products with complex deployment, admin, and analytics surfaces.
• Strong analytical skills with experience in data analysis and quantitative decision-making.
• Track record of using data and customer insights to prioritize and execute on the roadmap.
• Comfort engaging directly with enterprise customers, BPOs, and CCaaS partners across discovery, design, and rollout.
• Excellent verbal and written communication skills.

Culture & Benefits

• hirify.global is an Equal Opportunity Employer.
• All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
• hirify.global does not tolerate discrimination or harassment of any kind.
• All employees and contractors of hirify.global treat each other with respect and empathy.