IT Helpdesk (Cybersecurity)

TL;DR

IT Helpdesk (Cybersecurity): Providing technical support and managing IT infrastructure for a global workforce with an accent on MacOS/Windows troubleshooting and SaaS management. Focus on maintaining secure operation of hardware, managing MDM systems, and ensuring strict security compliance within an AI-native SecOps environment.

Location: Based in Tel Aviv, Israel

Company

hirify.global is an AI-native autonomous SecOps platform providing security automation for Fortune 500 companies.

What you will do

• Resolve helpdesk support tickets within SLAs while maintaining high customer satisfaction.
• Manage IT equipment stock and maintain accurate inventory of all IT assets.
• Provide day-to-day technical support for MacOS and Windows devices.
• Execute employee onboarding and offboarding processes.
• Implement security compliance through updates, upgrades, patching, and licensing.
• Document IT procedures and asset management.

Requirements

• Minimum 2 years of experience in a Helpdesk or IT support role.
• Experience with MacOS MDM systems (Jumpcloud, Jamf, or Kandji) is mandatory.
• Deep knowledge and hands-on experience with the Google Workspace platform.
• Proficiency in troubleshooting MacOS and Windows 10/11 devices.
• High level of verbal and written English proficiency.
• Must be based in Tel Aviv, Israel; working hours are Sunday-Thursday, 11:00 AM - 8:00 PM.

Culture & Benefits

• Work in a fast-growing, dynamic environment backed by Series D funding.
• Opportunity to work with cutting-edge technologies in the AI SOC space.
• Collaborative culture recognized by Forbes and Business Insider.
• Global operation supporting teams across IL, US, and EMEA.