IT Helpdesk Specialist (AI)

TL;DR

IT Helpdesk Specialist (IT Support): Providing day-to-day technical support for employees across hardware, software, and company systems with an accent on troubleshooting and efficient end-user resolution. Focus on managing ticketing workflows, automating support processes using AI tools, and streamlining onboarding/offboarding procedures.

Location: Onsite in Jerusalem, Israel

Company

AI-first company creating next-generation content creation technology, including the LTX-2 generative video model and the well-known Facetune brand.

What you will do

• Provide day-to-day technical support for employees regarding hardware, software, and applications.
• Troubleshoot and resolve issues related to laptops, peripherals, and operating systems.
• Manage and prioritize incoming support requests through a ticketing system.
• Handle user account lifecycles, including password resets, permissions, and access management.
• Execute employee onboarding and offboarding, including equipment provisioning.
• Maintain and update internal documentation, user guides, and knowledge base articles.

Requirements

• 1+ year experience in a Help Desk or IT Support role.
• Hands-on experience troubleshooting macOS and Windows environments.
• Familiarity with networking basics such as DHCP, DNS, SMB, and LDAP.
• Experience supporting video conferencing tools like Zoom and Google Meet.
• Fluent English (written and spoken).
• Ability to leverage AI tools (e.g., ChatGPT, Claude) to improve troubleshooting and automation.

Nice to have

• Experience with IT service platforms such as FreshService, OTRS, or ZenDesk.
• Extensive knowledge of Mac and experience with iOS.

Culture & Benefits

• Access to cutting-edge tools, workshops, and training on AI platforms.
• Car-to-go subscriptions and daily door-to-door shuttles from central Israel.
• Free parking and train-station pickups.
• On-site dining with two chef-led restaurants and a bakery.
• Collaborative environment focused on creative energy and deep tech.