Sr Customer Success Engineer (Observability)

TL;DR

Sr Customer Success Engineer (Observability): Managing the entire customer success lifecycle from onboarding to expansion for telemetry infrastructure with an accent on data pipeline transformation and strategic value realization. Focus on designing new use-cases for routing and enriching data and driving KPIs for large complex enterprises.

Location: Remote (Germany)

Company

hirify.global is an AI platform for telemetry that provides IT and Security teams at Fortune 100 enterprises with the choice, control, and flexibility to manage and analyze telemetry data.

What you will do

• Act as a strategic advisor for customers, driving the full success lifecycle from onboarding to expansion.
• Develop and optimize data pipelines to transform telemetry data within customer organizations.
• Establish relationships with senior stakeholders and management to drive success plans and KPIs.
• Drive the adoption and expansion of existing and new telemetry use cases.
• Collaborate cross-functionally with sales, marketing, product, and engineering teams as the voice of the customer.
• Mentor and coach other members of the Customer Experience organization.

Requirements

• Minimum 5 years of experience in post-sales customer advocacy and engagement.
• Deep technical understanding of Observability, Logs, Metrics, IT Operations, and Security.
• Proven experience managing data pipelines throughout the entire data lifecycle.
• Track record of working with large complex enterprises in high-growth environments.
• Must be based in Germany.
• Willingness to travel up to 25%.

Nice to have

• Experience as an administrator or architect for platforms like Splunk, Elastic, Datadog, or Snowflake.
• Knowledge of Customer Success Platforms such as GainSight or PlanHat.
• Working knowledge of major cloud providers (AWS, Azure, GCP).
• Previous experience working in remote-first environments.

Culture & Benefits

• Remote-first work environment with a global workforce.
• Collaborative and curious culture that values diversity and individual authenticity.
• Opportunity to work with half of the Fortune 100 companies.
• Fast-paced environment in a rapidly growing market.