Associate Solutions Engineer (Spanish)

TL;DR

Associate Solutions Engineer (Spanish): Managing the customer lifecycle from software trials to post-implementation with an accent on providing technical support and onboarding guidance. Focus on resolving customer inquiries, collaborating with sales teams, and ensuring a seamless platform adoption experience.

Location: Must be based in Berlin, Germany (Onsite)

Company

hirify.global is a leading provider of a Unified IT Operations Platform that simplifies endpoint management, patching, and backup for nearly 40,000 customers worldwide.

What you will do

• Guide customers through the implementation of the hirify.global solution.
• Provide prompt, accurate responses to customer inquiries via phone, email, and ticketing systems.
• Collaborate with sales and account management teams to address customer requirements.
• Resolve critical product issues and develop solutions to minimize resolution time.
• Create and maintain knowledge base articles to share resolutions with the team.
• Work a set schedule of Monday–Friday, 9am–6pm Berlin time.

Requirements

• Fluent in Spanish and English.
• Must be based in Berlin, Germany.
• Not eligible for Visa sponsorship.
• At least 2 years of experience in a customer service-related position.
• Proficiency in Windows (registry, services) and working knowledge of Linux/Mac.
• Strong organizational, multitasking, and problem-solving skills.

Nice to have

• Experience with ZenDesk or other CRM ticketing software.
• Previous experience with IT software.

Culture & Benefits

• Competitive compensation package.
• Access to a corporate benefits platform with various brand discounts.
• Lunch provided at the office 3 times per week.
• Professional development through a renowned training platform.
• Work in a central Berlin office location at Alexanderplatz.
• Collaborative, international, and intercultural work environment.