Customer Service Support (Swiss-German)

TL;DR

Customer Service Support (Swiss-German): Providing first-level technical support for domains, email, and hosting services with an accent on customer relationship management and product advisory. Focus on resolving technical queries autonomously and ensuring a high-quality user experience for the Swiss market.

Location: Remote (Spain) or Hybrid in Barcelona. Must have existing eligibility to work in Spain; no visa sponsorship or relocation provided.

Company

International group integrating various digital service brands like Nominalia, Ubilibet, and Swizzonic to drive innovation for their clients.

What you will do

• Provide first-level support for domains, email, hosting, dedicated/virtual servers, and website creation tools.
• Establish trust-based relationships with customers representing the company's values.
• Identify customer needs and advise them on the purchase of new products.
• Follow up on technical assistance requests via email, chat, and telephone.
• Escalate complex queries that cannot be resolved to the second-level support team.

Requirements

• Native or high-level Swiss-German language skills (essential).
• Demonstrable previous experience in customer service and/or helpdesk.
• Impeccable oral and written communication.
• Ability to work autonomously in a highly collaborative environment.
• Valid right to work in Spain.

Nice to have

• English language proficiency.
• Knowledge of Italian and French.
• Experience working within the Swiss market.

Culture & Benefits

• Stable position within a young, human-centric, and friendly environment.
• Continuous learning through technical training courses to stay updated in the sector.
• Health insurance.
• Flexible remote work options (established since 2019).
• Inclusive culture valuing respect, openness, and trusted collaboration.