Senior Technical Program Manager (AI)

TL;DR

Senior Technical Program Manager (AI): Leading zero-to-one AI programs to reinvent traveler and partner servicing experiences with an accent on Agentic AI, intelligent agents, and orchestration. Focus on designing, building, and scaling AI/ML-powered capabilities from inception to global adoption across 60+ markets.

Location: Seattle, WA, USA (Flexible work model)

Salary: $184,500 – $258,000

Company

hirify.global provides global travel solutions through various brands, designing cutting-edge tech to make travel smoother and more memorable.

What you will do

• Lead zero-to-one AI programs for Agentic AI capabilities in traveler and partner servicing.
• Define program vision, goals, and roadmaps in collaboration with Product, Data/AI, and Engineering.
• Manage program structure, delivery milestones, dependency mapping, and risk management across multiple platforms.
• Translate strategy into executable technical plans and coordinate cross-team delivery, including vendors.
• Partner with Operations to translate AI outputs into actionable support flows to lift agent productivity.
• Mentor junior TPMs and develop AI/ML delivery excellence standards.

Requirements

• 8+ years of experience in Technical Program Management delivering complex software systems in multi-team environments.
• Proven track record of leading zero-to-one product or platform initiatives from concept to launch.
• Recent experience delivering AI/ML-powered products (e.g., LLM agents, orchestration systems) into production at scale.
• Deep understanding of software/data lifecycles and agile/hybrid delivery models.
• Expertise in modern collaboration tools such as Jira, Confluence, and GitHub Actions.
• Must be based in the United States to satisfy location and E-Verify requirements.

Nice to have

• Experience in large-scale servicing, support, or operations environments.
• Familiarity with CRM platforms like Salesforce Service Cloud and case management systems.
• Experience with AWS and observability practices in distributed systems.
• Background in AI governance, model-risk management, or compliance (GDPR, CCPA).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and parental leave.
• Travel perks, discounts, and wellness reimbursement.
• Flexible work model and access to career development resources.
• Inclusive culture recognized as a Best Place to Work on Glassdoor.