Fraud Operations Specialist (Fintech)

TL;DR

Fraud Operations Specialist (Fintech): Managing consumer and partner fraud cases with an accent on operational accuracy, risk identification, and process optimization. Focus on improving fraud detection strategies, collaborating with cross-functional teams, and maintaining high standards of operational excellence within a fast-paced fintech environment.

Location: London, UK

Salary: £86,312–£98,395 GBP

Company

hirify.global is a global fintech company providing payment and shopping services to consumers and merchants.

What you will do

• Handle consumer and partner fraud cases with high accuracy and consistency.
• Identify operational inefficiencies and proactively escalate risks.
• Contribute to the improvement of fraud prevention, detection, and investigation processes.
• Collaborate with internal teams and vendor partners to validate operational changes.
• Document processes and share actionable insights with stakeholders.
• Maintain deep operational expertise to support the team as a center of excellence.

Requirements

• At least 3 years of experience in fraud operations within fintech or payments.
• Strong understanding of fraud typologies across consumer and partner domains.
• Proven ability to handle end-to-end fraud cases.
• Experience working with fraud tooling and case management systems.
• Analytical mindset with the ability to translate patterns into actionable insights.
• Must be based in London, UK.

Nice to have

• Experience working with outsourced vendor operations and quality monitoring.
• Experience in SOP creation and operational documentation.
• Participation in quality checks, calibrations, or training initiatives.
• Exposure to cross-functional collaboration with product, compliance, or risk teams.
• Relevant certification such as CFE (Certified Fraud Examiner).

Culture & Benefits

• Opportunity to work in a fast-changing, high-impact fintech environment.
• Focus on continuous improvement and professional development.
• Collaborative team culture with cross-functional exposure.