Consumer Insights Analyst (Qualtrics)

TL;DR

Consumer Insights Analyst (Qualtrics): Programming and analyzing Voice of the Customer (VOC) surveys to identify customer satisfaction and expectations with an accent on Qualtrics automation, CRM integration, and survey deployment. Focus on synthesizing quantitative and qualitative research findings into actionable business recommendations for senior management.

Location: Remote

Company

hirify.global is a company focusing on customer experience and consumer insights within the education and certification sectors.

What you will do

• Manage and evolve Voice of the Customer (VOC) programs across brands using Qualtrics.
• Build, maintain, and troubleshoot survey workflows, automations, and CRM integrations.
• Design and launch ad hoc research projects in partnership with marketing and product teams.
• Analyze quantitative and qualitative findings to identify trends and actionable customer insights.
• Create professional reports and presentations to communicate recommendations to senior management.
• Collaborate with cross-functional teams to help stakeholders interpret research results.

Requirements

• Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field.
• 2-5 years of experience in consumer insights, market research, or a similar analyst role.
• Hands-on expertise with Qualtrics, including survey programming and platform integrations.
• Strong analytical skills to synthesize research data into business-focused recommendations.
• Confidence in creating reports and presenting insights to stakeholders in a consultative manner.
• Ability to manage multiple priorities effectively in a remote environment.

Nice to have

• Experience in education, certification, or other customer-focused industries.

Culture & Benefits

• Full remote work arrangement.
• Opportunity to work in a growing function where processes are evolving.
• Collaboration across multiple business ecosystems and brands.
• Supportive environment focused on expanding in-house research capabilities.