Healthcare Operations Support Specialist (Medical Billing)

TL;DR

Healthcare Operations Support Specialist (Medical Billing): Managing healthcare case intake, eligibility screening, and document organization with an accent on HIPAA compliance and administrative workflows. Focus on extracting and verifying medical-legal documentation and maintaining accurate case trackers within a fast-paced operational environment.

Location: Remote (Columbia, Maryland)

Company

A growing healthcare operations company focused on supporting medical-legal billing, arbitration, and healthcare administrative workflows across the United States.

What you will do

• Manage intake and organization of U.S. healthcare and medical-legal case documentation.
• Perform eligibility screening using structured multi-step workflows and internal processes.
• Extract and verify key information from medical and legal documents accurately.
• Update and maintain case trackers using Excel, SharePoint, and internal systems.
• Coordinate arbitration-related workflows and monitor deadlines.
• Maintain confidentiality and proper handling of sensitive healthcare information in a HIPAA-conscious environment.

Requirements

• Experience in healthcare claims, insurance operations, or revenue cycle management.
• Strong English communication skills for written documentation and coordination.
• Proficiency with Microsoft Excel, SharePoint, and Microsoft Teams.
• Understanding of HIPAA regulations and healthcare data confidentiality practices.
• Ability to work independently in a remote environment.
• Working hours must be aligned with Eastern Standard Time (EST) business hours.

Nice to have

• Experience in legal process outsourcing (LPO) or medical-legal administrative workflows.
• Familiarity with arbitration, claims review, or healthcare compliance processes.
• Experience managing high-volume documentation and eligibility screening.
• Background supporting U.S.-based healthcare or insurance operations.
• Comfort working within startup or rapidly evolving operational environments.

Culture & Benefits

• Opportunity to grow within a specialized healthcare operations environment.
• Fast-paced and evolving operational culture.
• Remote work flexibility.
• Full-time engagement (35 hours per week).