Associate Manager, Customer Support (Fintech)

TL;DR

Associate Manager, Customer Support (Fintech): Managing day-to-day operations of the customer support team and fostering employee growth with an accent on delivering exceptional customer experiences and process efficiency. Focus on coaching team members, analyzing support metrics, and serving as a high-level escalation point for client issues.

Location: Hybrid in Lincoln, Nebraska. Must be authorized to work in the U.S. (no visa sponsorship available).

Company

hirify.global is a leading provider of digital banking and lending solutions to banks, credit unions, and fintechs in the U.S. and internationally.

What you will do

• Lead day-to-day operations of the Customer Support team to ensure a superior customer experience.
• Motivate, coach, and manage individual and team performance expectations and development plans.
• Analyze support metrics and reporting to identify trends, risks, and opportunities for improvement.
• Collaborate with Customer Success and other departments to improve processes and reduce case volume.
• Serve as a primary escalation point for client issues using a "call first" mentality for quick resolution.
• Coordinate product release management activities and customer communications.

Requirements

• Bachelor's degree in business, Communications, or a related field.
• Up to 6 years of related professional experience.
• 0–1 year of experience managing employees or demonstrated leadership as a team/project lead.
• Fluent written and oral communication in English.
• Must be authorized to work for any employer in the U.S.

Culture & Benefits

• Hybrid work opportunities.
• Flexible Time Off and generous paid parental leave for eligible parents.
• Competitive health insurance and wellness benefits.
• Ongoing career development, mentoring programs, and internal mobility.
• Employee peer recognition programs and company philanthropy opportunities.