Director, Portfolio Solutions Engineering (AI)

TL;DR

Director, Portfolio Solutions Engineering (AI): Leading an international team to drive CXone and Digital solutions into markets with an accent on complex enterprise AI deals and technical strategy. Focus on designing POCs, coaching solutions consultants on AI technical storytelling, and building repeatable playbooks for AI/ML product adoption.

Location: Sydney, Australia

Company

hirify.global is a global market leader in cloud-based contact center technology, serving over 25,000 businesses including 85 of the Fortune 100 with AI-driven software for customer experience and financial crime prevention.

What you will do

• Own the end-to-end presales process, including pipeline management, solution strategy, and POC governance.
• Lead complex enterprise AI deals from initial discovery through technical sign-off.
• Design and oversee technical POCs, including data requirements, model evaluation, and integration architecture.
• Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning.
• Build and maintain repeatable playbooks, demo frameworks, and discovery guides for AI/ML products.
• Represent the company at industry events and in customer advisory conversations.

Requirements

• 12–16 years of experience in Pre-Sales, Solution Consulting, or Sales Engineering, with at least 3 years in a leadership role.
• Minimum 2+ years of hands-on experience in AI product Pre-Sales.
• Strong working knowledge of the AI stack, including LLMs, embedding models, vector databases, and RAG pipelines.
• Ability to scope and execute technically rigorous POCs independently.
• Commercial fluency in AI pricing models, including token economics and total cost of ownership.
• Deep experience managing complex, multi-stakeholder enterprise sales cycles.

Culture & Benefits

• Opportunity to work with a market-leading innovation powerhouse in AI and cloud technology.
• Global scale with over 8,500 employees across 30+ countries.
• Commitment to being an equal opportunity employer with a diverse and inclusive workplace.
• Exposure to high-impact enterprise projects for Fortune 100 clients.