Customer Service Advisor (Legal Helpline)

TL;DR

Customer Service Advisor (Legal Helpline): Handling personal injury enquiries and performing initial case assessments within a contact centre environment with an accent on professional communication and data accuracy. Focus on providing high-quality support to clients while learning legal processes in a supportive, established law firm.

Location: Must be based in or able to commute to Sheffield, UK

Salary: £24,129 / year

Company

hirify.global is a leading social justice law firm with a 100-year history of fighting for the rights of the injured and mistreated, employing 800 staff across 18 UK offices.

What you will do

• Respond to telephone calls, emails, and messages in a professional and timely manner.
• Proactively capture relevant information on internal systems.
• Conduct initial case assessments to determine case progression.
• Collaborate with lawyers working on prestigious and diverse legal cases.

Requirements

• Must be able to attend the Sheffield office for an interview and work onsite.
• Exceptional organisational and communication skills.
• Ability to remain calm and composed under pressure.
• Genuine passion for customer service and pride in work.
• No previous legal experience is required as full training is provided.

Culture & Benefits

• Contributory pension scheme and life assurance.
• Healthcare Cash Plan and permanent health insurance.
• 23 days annual leave plus 5 additional days over Christmas.
• Enhanced maternity and paternity pay.
• Financial assistance for professional development and cycle to work scheme.

Hiring process

• Online assessment for shortlisted candidates.
• Final stage interview at the Sheffield office.