AI Ops Technical Leader (AIOps)

TL;DR

AI Ops Technical Leader (AIOps): Driving the intelligent transformation of operations support by designing and evolving AI and data solutions with an accent on incident management, observability, and operational resilience. Focus on building scalable AI-enabled features, leading technical delivery, and mentoring a squad of AIOps specialists to reduce operational toil.

Company

A global technology services company established in 2008, committed to diversity, equity, and inclusion with a focus on professional growth and ethical business practices.

What you will do

• Lead high-impact data and AI initiatives to improve operations support, including automated root-cause analysis and predictive alerting.
• Design and deliver scalable AI-enabled features for platforms like ServiceNow and Jira Service Management.
• Architect and improve internal AIOps platforms and reusable components.
• Serve as the principal AI technical authority for operations support transformation programs.
• Build, mentor, and lead a high-performing squad of AIOps specialists.
• Collaborate with cross-functional teams to align AI solutions with operational needs and reliability engineering goals.

Requirements

• Strong background in data engineering, AI/ML, or operations support technology with technical leadership experience.
• Hands-on expertise with Python, Spark, Kafka, Airflow, cloud data platforms, and LLMs.
• Deep knowledge of AIOps practices including event correlation, anomaly detection, and predictive analytics.
• Experience integrating AI tools with ITSM systems and observability platforms like Splunk, Datadog, or Dynatrace.
• Familiarity with ITIL processes and experience scaling AIOps in large NOC or operations environments.
• Proven ability to balance hands-on technical delivery with strategic leadership.

Culture & Benefits

• Flexible work model with the option to work remotely or from the office.
• Flexible working hours and choice of contract type.
• Comprehensive online onboarding program with a dedicated buddy.
• Unlimited access to Udemy and extensive certificate training programs.
• Strong focus on upskilling, internal promotions, and community knowledge sharing.
• Well-being and health support activities.