Support Engineer (SAP CO-PCA)

Формат работы

remote (только Brazil)

Тип работы

fulltime

Грейд

middle/senior

Английский

Страна

Brazil

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Support Engineer (SAP CO-PCA): Providing mission-critical support for SAP Controlling modules with an accent on Product Costing and Profitability Analysis. Focus on troubleshooting complex production issues, managing service requests, and ensuring system stability for global clients within SAP ECC and S/4HANA environments.

Location: Must be based in Brazil

Company

hirify.global is a global provider of end-to-end enterprise software support, serving over 5,300 organizations as a leading third-party support provider for Oracle and SAP.

What you will do

Provide Level 3 support for incident management, problem resolution, and service requests.
Analyze and troubleshoot bugs in production environments within defined SLA timelines.
Gather business requirements and translate them into functional design specifications for enhancements.
Coordinate with technical developers and business users for testing and deployment of fixes.
Perform root cause analysis and documentation to ensure continuous service improvement.
Monitor client environments using internal tools to proactively address system alerts.

Requirements

5 to 9 years of experience in SAP CO functional roles.
Deep expertise in SAP CO-PC (Product Costing) and CO-PA/PCA (Profitability Analysis).
Strong understanding of integration points between CO and logistics modules (PP, MM, FI).
Fluent English is required for stakeholder communication.
Must be based in Brazil.
Experience supporting multi-country SAP landscapes.

Nice to have

ITIL v3 or v4 certification.
Experience with ServiceNow or similar ticketing tools.
Knowledge of Agile and traditional project management methodologies.
Fluency in Portuguese and Spanish.

Culture & Benefits

Opportunity to work with a global team of extraordinary professionals.
Focus on professional growth and learning new enterprise technologies.
Commitment to a diverse and inclusive work environment.
Meaningful work supporting Fortune 500 and Global 100 clients.

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