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22 часа назад

Customer Retention Director

Формат работы
remote (только Europe)
Тип работы
fulltime
Грейд
director
Английский
b2
Страна
UK/Spain
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Customer Retention Director (CRM): Owns how hirify.global drives repeat usage, engagement, and long-term customer value with an accent on building a lifecycle system that drives real behavior. Focus on defining lifecycle strategy across activation, retention, engagement, and referral.

Location: Remote-first within the UK or Spain. To be considered for this role, candidates must live in and possess valid work authorization for one of these two countries.

Company

hirify.global is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe.

What you will do

  • Own retention as a cross functional system spanning CRM, Product, and Data.
  • Define lifecycle strategy across activation, retention, engagement, and referral.
  • Lead CRM channels end to end (push, email, in-app messaging, app inbox).
  • Define and drive Product requirements across onboarding, engagement, and lifecycle UX.
  • Build and scale a lifecycle system that drives repeat usage and revenue.

Requirements

  • 10+ years in CRM, lifecycle, retention, or growth roles.
  • Experience owning lifecycle strategy in a B2C or mobile-first company.
  • Strong hands-on experience with CRM platforms (CleverTap, Braze, Iterable, etc.).
  • Proven ability to drive measurable improvements in retention, LTV, or repeat rate.
  • Strong experimentation mindset (A/B testing, cohort analysis, incrementality).
  • Deep understanding of user segmentation and lifecycle journeys.
  • Ability to work cross-functionally with Product, Data, and Growth teams.
  • Strong analytical thinking with the ability to turn data into decisions.

Nice to have

  • Experience in mobile apps, travel, or marketplace businesses.
  • Familiarity with tools like Firebase, GA4, Adjust, or similar.
  • Experience with loyalty programs, referral systems, or incentive design.
  • SQL or technical background for working with data teams.

Culture & Benefits

  • Health Insurance.
  • Work-from-anywhere stipend.
  • Annual wellness & learning credits.
  • Annual all-expenses-paid company retreat in a gorgeous destination & other benefits.

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