Implementation Engineer (AI)

TL;DR

Implementation Engineer (AI): Supporting clients' technical operations and system transitions with an accent on seamless integrations between hirify.global and client Practice Management Systems (PMS). Focus on resolving complex technical issues, guiding clients through high-stakes system migrations, and ensuring smooth billing operations.

Location: Remote, must be based in the US

Salary: $155K – $175K

Company

hirify.global is transforming how organizations capture, analyze, and optimize their most valuable resource: time, using AI Time platform for professional services firms.

What you will do

• Build and customize Boomi processes for client system integration with hirify.global.
• Work with clients to test deployed Boomi processes, validating data integrity for each integration.
• Provide urgent support during high-pressure go-live periods, with flexibility for evening/weekend work during critical cutovers.
• Monitor integration health across all client environments, responding quickly to alerts for client-centric systems.
• Troubleshoot data flow issues from hirify.global through to client PMS systems, identifying breakpoints and implementing fixes.
• Communicate directly with client IT/technical contacts during escalations and outages.

Requirements

• 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role.
• Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break.
• API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts.
• Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar).
• Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents.
• Must be based in the US.

Nice to have

• Experience with legal tech, professional services software, human capital management services, or time & billing systems (SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, Clio, etc.).
• Familiarity with authentication protocols (SSO, SAML, OAuth).
• Knowledge of Microsoft 365 integrations (Exchange, Outlook, Teams).
• Scripting/automation skills (Python, PowerShell, Javascript, or similar).

Culture & Benefits

• Smart, fun, collaborative, and inclusive team.
• Great employee benefits, including equity and 401K.
• Bi-annual, in-person company off-sites, in unique locations.
• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values.

Hiring process

• Understand hirify.global's architecture and how data flows from capture to billing system.
• Independently troubleshoot and resolve Level 2 escalations.
• Own the monitoring and alerting workflow, coordinating rapid responses to critical incidents.