Customer Solutions Consultant (SaaS)

TL;DR

Customer Solutions Consultant (SaaS): Providing technical assistance and advice to users of a hotel commerce platform with an accent on product integration and technical troubleshooting. Focus on resolving complex configuration issues and maintaining high customer satisfaction through multiple communication channels.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is a world-leading open hotel commerce platform supporting over 50,000 hotels in 150+ countries.

What you will do

• Provide technical support for all hirify.global products and services to internal and external customers.
• Develop strong customer relationships via phone, chat, and other contact channels.
• Identify customer support needs and configuration requirements to resolve issues against internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs.
• Act as a technical expert, identifying and communicating issues and requirements internally.

Requirements

• Fluent Italian and Spanish communication skills, both written and verbal.
• High level of customer service and IT technical skills.
• Strong analytical skills for root cause analysis and problem resolution.
• Tech-savviness to operate across multiple technical platforms in a fast-paced environment.
• Experience in stakeholder management and conflict resolution.
• Note: This role is a 12-month maternity cover.

Culture & Benefits

• Equity packages to participate in the company's growth.
• Hybrid working model (in-office and from home).
• Mental health and well-being initiatives.
• Generous parental leave and paid birthday, study, and volunteering leave.
• Investment in personal growth and professional training.
• Sponsored social clubs, team events, and celebrations.