Performance Analyst

TL;DR

Performance Analyst: Define KPIs and success measures, collect and analyze data from digital analytics and operational systems, produce reports, dashboards and visualisations. Focus on identifying trends, risks, bottlenecks and turning insights into practical recommendations for improvement.

Location: West Midlands Only On Site

Company

hirify.global Ltd supports clients in understanding performance of digital products, services and processes through multidisciplinary teams in data, AI, software engineering, product, QA and delivery.

What you will do

• Work with delivery, product and client teams to define KPIs, success measures, reporting needs and performance baselines.
• Collect, clean and analyse data from digital analytics, operational systems, service data and stakeholder inputs.
• Create regular reports, dashboards and visualisations for technical and non-technical audiences.
• Identify trends, risks, bottlenecks and opportunities for improvement across products or projects.
• Support teams in interpreting evidence and making data-informed decisions.
• Maintain quality assurance for accurate, repeatable analysis.

Requirements

• Experience using analytical tools, spreadsheets, dashboards or data visualisation platforms.
• Ability to turn business goals and user needs into measurable indicators.
• Good understanding of data quality, validation and basic statistical techniques.
• Clear communication skills to present findings simply and actionably.
• Awareness of data privacy, security and ethical constraints.
• Ability to work independently while seeking guidance when needed.

Nice to have

• Experience with GA4, Power BI, Looker Studio, SQL or similar tools.
• Experience in Agile delivery teams or digital service environments.
• Understanding of user-centred service performance and benefits tracking.

Culture & Benefits

• Work in multidisciplinary teams across data, AI, software engineering, product, QA and delivery.
• Focus on practical outcomes for clients and end users.
• Emphasis on clear, actionable insights supporting decision-making and continuous improvement.