Field Service Engineer

TL;DR

Field Service Engineer (Mechanical Seals): Diagnose, troubleshoot, and repair mechanical seals and rotating equipment with an accent on service operations and customer support. Focus on failure analysis, timely repairs, field installations, and ensuring compliance with QHSE standards.

Location: Shannon, Ireland (service center and customer sites)

Company

John Crane, a business of hirify.global, is a global leader in mission-critical flow control solutions for energy and process industries.

What you will do

• Diagnose, troubleshoot, and resolve issues with mechanical seals at the Shannon service center.
• Disassemble, inspect, repair seals, and manage orderbook to meet customer delivery expectations.
• Provide field support for training, installation, removal, and commissioning at customer sites.
• Document failure analysis and field jobs using specialized software and prepare client reports.
• Maintain and calibrate equipment/tools and ensure compliance with health, safety, and environmental policies.
• Communicate technical information to clients, teams, sales, and support customer relationships.

Requirements

• Valid driver's license and willingness to travel to customer sites
• Extensive experience in mechanical seals/rotating equipment (pumps, mixers) for pharma, refining, petrochemical, power generation
• Education/qualification in mechanical engineering (plus)
• Customer-focused with strong communication, organizational, and time management skills
• Knowledge of safety compliance and environmental regulations
• Proficiency with MS Office Suite and ability to work collaboratively/independently

Culture & Benefits

• Collaborative team environment valuing knowledge sharing and ownership.
• Diversity and inclusivity with employee resource groups (Veterans, Pride, Black Employee Network, Women@Work, Neurodiversity).
• Competitive compensation and benefits.
• Global network with opportunities for career growth.
• Smiths Excellence Awards and Smiths Day celebrations.