Director, Executive Support and Conferencing Services

TL;DR

Director, Executive Support and Conferencing Services: Curate seamless digital experience for C-Level leadership and VIPs with an accent on proactive friction reduction and zero-downtime standards across office, home, and travel. Focus on predictive health monitoring, flawless execution of high-stakes events like Board meetings and earnings calls, and driving architectural improvements for hardened VIP ecosystem.

Location: Hybrid in Stamford, CT (US)

Salary: 120,000–167,000 USD

Company

Global research and advisory leader guiding enterprise decisions on business and technology, including AI, with 20,000 associates supporting clients in 90+ countries.

What you will do

• Monitor VIP digital experience using Nexthink and tools to correlate endpoint, app, and network signals for proactive issue remediation.
• Shift team culture to proactive friction hunting and partner with Engineering, Security, and Ops for permanent fixes.
• Lead 24/7 white-glove support team for executives and VIPs as single point of accountability across all environments.
• Navigate matrixed organization to prioritize VIP needs in Infrastructure, Digital Workplace, Security, and App teams.
• Plan, test, and execute high-stakes events like Board meetings, earnings calls, and town halls with rigorous health checks.
• Develop VIP Early Warning System with custom dashboards and alerts; deliver executive reporting on ecosystem health.

Requirements

• Hybrid in Stamford, CT (US); experience across office, home, travel setups.
• Demonstrated C-Suite technical advising with poise, translating complex issues into solutions.
• Advanced knowledge of M365, enterprise networks, security protocols.
• Expertise in high-stakes digital events execution (Board meetings, earnings calls).
• Matrixed organization navigation; custom dashboards/alerts for zero-downtime.
• Proactive IT culture shift using predictive tools like Nexthink.

Culture & Benefits

• Hybrid flexibility: work from home and collaborate in dynamic offices.
• 20+ PTO days, holidays, floating holidays; parental leave; tuition reimbursement.
• Comprehensive medical, dental, vision; 401K match up to $7,200; ESPP; EAP.
• Collaborative, intellectually curious culture with radical candor and growth opportunities.
• Health-and-wellness allowances; hirify.global Gives charity match.

Hiring process

• Standard application review; talent acquisition discusses compensation and bonuses.
• Accommodations available for disabilities via HR contact.