Product Support/QA Specialist

TL;DR

Product Support/QA Specialist (Healthcare): Build, test, and maintain electronic prior authorization (ePA) forms and asset library with an accent on accuracy, compliance, and quality assurance. Focus on researching payer forms, testing system modifications, analyzing content for regulatory standards, and documenting defects.

Location: Orlando, Florida, United States (hybrid schedule available after 120 days of training). Must be eligible to work in the United States; no sponsorship or work authorization available.

Company

hirify.global delivers technology solutions blending expertise and tools to enhance patient access to specialty therapies in life sciences.

What you will do

• Conduct research to identify and validate prior authorization forms using databases and online sources.
• Build and maintain ePA forms and correspondence materials with proprietary tools.
• Test system changes and new features, document defects, and report to developers.
• Participate in product design discussions providing input on requirements and risks.
• Analyze payer content to create compliant question sets aligned with clinical standards.
• Edit PDFs with Adobe Acrobat for formatting, accessibility, and compliance; adhere to HIPAA and data policies.

Requirements

• Solid understanding of prescription drug reimbursement, insurance plans, and prior authorization processes.
• Basic knowledge of prescription drugs, administration, dosages, and classifications.
• Proficiency in Microsoft Office, Adobe Acrobat, web platforms, and quick adaptation to new systems.
• Exceptional attention to detail for repetitive tasks and strong communication skills.
• Prior experience in specialty pharmacy or managed care with ePA knowledge.
• Excellent interpersonal skills for cross-team collaboration.

Nice to have

• Bachelor’s degree in healthcare, life sciences, or related field.
• Experience with ePA systems, PBM platforms, NDC/HCPCS/ICD-10 coding.
• Knowledge of payer policies, QA reviews, HIPAA regulations, and clinical terminology.
• Ability to manage multiple tasks under deadlines in remote/hybrid settings.

Culture & Benefits

• Hybrid schedule opportunity after initial training; flexible, inclusive culture valuing work-life balance.
• Preloaded PTO (100 hours starting, increasing with tenure) plus vacation bonuses.
• Medical, dental, vision, life, disability insurance; Teledoc; matching 401(k) with immediate vesting; legal insurance.
• Promote-from-within with Advance Gold development program; career growth focus.
• Peer awards like #TransformingLives Honor, Values Award; referral bonus up to $750.
• Collaborative, innovative environment revolutionizing healthcare access.