Rep Client Service Web Support (Fintech)

TL;DR

Rep Client Service Web Support (Fintech): Handling inbound calls to provide technical assistance and account login support for IRA customers with an accent on web troubleshooting and mobile device support. Focus on resolving technical issues independently and maintaining high customer satisfaction metrics in a high-volume call center.

Location: Onsite in Taguig, Metro Manila, Philippines

Company

hirify.global is a financial services company dedicated to helping customers achieve financial freedom through retirement and investment solutions.

What you will do

• Engage with customers via inbound calls to provide technical support and resolve inquiries.
• Perform step-by-step troubleshooting for web-related issues and mobile devices.
• Manage service requests including online registration, password resets, and account login problems.
• Navigate multiple internal systems and communication tools simultaneously during client calls.
• Collaborate with internal business partners to deliver accurate information and a responsive client experience.
• Meet and maintain performance metrics and high levels of customer satisfaction.

Requirements

• Minimum of 1+ years of experience in customer service or technical support.
• Proficiency in supporting and troubleshooting mobile devices.
• Ability to resolve technical issues independently in a professional environment.
• Strong active listening and verbal communication skills.
• Capability to operate multiple technology platforms simultaneously in a fast-paced call center.

Culture & Benefits

• Flexible work environment with fluid career paths and internal mobility.
• Commitment to employee well-being and work-life balance.
• Welcoming and inclusive corporate culture.
• Opportunities for volunteering within the community.