Domain Support Associate (DNS)

TL;DR

Domain Support Associate (DNS): Providing technical assistance and customer service for domain name registration and management with an accent on DNS configuration and troubleshooting. Focus on resolving technical issues, educating users on domain security, and maintaining CRM records.

Location: Cebu, Philippines (Onsite)

Company

hirify.global is a global provider of domain registration, hosting, and web development services.

What you will do

• Respond to customer inquiries via email and chat regarding registration, transfers, renewals, and DNS management.
• Diagnose and resolve technical domain issues, escalating complex cases to senior support or internal teams.
• Provide clear, step-by-step instructions to guide customers through domain configuration and troubleshooting.
• Educate users on best practices for domain management, security, and related products.
• Maintain detailed records of customer interactions and technical issues in the CRM system.
• Collaborate with hosting and website builder teams to ensure comprehensive customer solutions.

Requirements

• Previous experience in customer service or technical support, preferably in a fast-paced environment.
• Familiarity with DNS, domain registration processes, and common domain-related protocols.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to work flexible hours, including weekends and holidays.

Nice to have

• Bachelor's degree in Information Technology, Computer Science, or a related field.