Protocol Support Manager (Web3)

TL;DR

Protocol Support Manager (Web3): Managing human-in-the-loop judgment systems for UMA and Across protocols with an accent on verification, triage, and AI quality assurance. Focus on ensuring the correctness of protocol proposals, resolving complex user issues, and improving automated systems through structured feedback.

Location: Remote (Global)

Company

hirify.global is the foundation and core team behind UMA and Across, building blockchain infrastructure for verifiable truth and cross-chain interoperability.

What you will do

• Evaluate and validate the accuracy of protocol-related proposals using structured reasoning.
• Triage and resolve complex questions and issues across a broad spectrum of protocol topics.
• Perform AI quality assurance by reviewing generated responses and supporting corrective training.
• Identify recurring issues and provide structured feedback to product, engineering, and marketing teams.
• Develop deep working knowledge of UMA and Across to handle resolutions and escalations confidently.
• Act as a connective tissue between internal teams and external users/integrators.

Requirements

• Proven ability to make high-quality decisions and apply reasoning to ambiguous scenarios.
• High degree of resourcefulness and adaptability in a fast-evolving environment.
• Capability to provide meaningful feedback to improve AI-driven systems.
• Strong collaborative and efficient communication skills for cross-functional work.
• High-agency mindset with a commitment to ownership and impact.

Culture & Benefits

• Remote-first environment supporting nomadic lifestyles and flexible work arrangements.
• Culture driven by curiosity, openness, honesty, and iterative learning.
• Emphasis on personal wellness and professional growth.
• Inclusive workplace committed to diversity and equal opportunity.
• Opportunity to work on cutting-edge blockchain infrastructure backed by top-tier investors.