Scale Customer Engineer - APAC

TL;DR

Scale Customer Engineer (APAC): Lead webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for SMB and core customers on hirify.global's AI-powered communications platform with an accent on configuration, adoption acceleration, and portfolio health monitoring. Focus on hosting group sessions, unblocking setup hurdles, coordinating escalations, and refining scaled onboarding playbooks.

Sydney Office, Hybrid (APAC)

Company

hirify.global is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide, headquartered in Paris with teams across multiple global locations including Sydney.

What you will do

• Lead webinar-led onboarding sessions for groups of customers to configure hirify.global and explore key features.
• Provide reactive 1:1 support to unblock customers on setup and best practices.
• Monitor customer portfolio health using dashboards and proactively reach out with solutions.
• Support Account Managers with technical clarity on product workflows.
• Coordinate escalations across Support, Product, and AM teams for resolutions.
• Share insights to improve onboarding playbooks, help articles, and automated journeys.

Requirements

• 1–3+ years in customer-facing SaaS role such as Onboarding, Customer Success, Support, Solution Engineering, or Implementation.
• Experience with regular customer interactions via meetings, training, webinars, or support.
• Comfort managing multiple customers using structured playbooks and processes.
• Confident presenting and facilitating video sessions professionally.
• Familiarity with CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
• Strong communication to explain technical ideas simply, execution discipline, technical curiosity, data fluency, commercial mindset, and collaborative spirit.

Nice to have

• Experience with API integration and webhooks.

Culture & Benefits

• Customer-obsessed, data-driven environment with ownership, continuous learning, and thoughtful speed.
• Collaborative, fast-moving culture with trust, impact, and multi-cultural team of 45+ nationalities.
• Competitive salary package, work-life balance emphasis, fast-learning entrepreneurial spirit.
• Strong team spirit and opportunities for growth in a scaling unicorn.