Customer Support Representative

TL;DR

Customer Support Representative: Handle inbound calls and emails troubleshooting billing, reservations, and vehicle rental issues with an accent on empathy, accuracy, and customer satisfaction. Focus on resolving complex concerns, documenting cases in CRM, and collaborating to improve service processes.

Location: Permanent remote (work from home), Monday to Friday 9:00 AM–6:00 PM EST with 1hr unpaid break, ability to work weekends and flexible schedules for 24/7 operation

Company

hirify.global is a company providing customer support for rental services.

What you will do

• Handle inbound calls and emails with professionalism and empathy
• Troubleshoot and resolve issues including billing, reservations, and vehicle problems
• Process payments and refunds accurately
• Log detailed case resolutions in CRM for future reference
• Provide feedback to improve customer experience
• Collaborate with team to share best practices and resolve complex issues

Requirements

• Proven experience in customer service or call center with long-term tenure
• Strong track record of high customer satisfaction
• Excellent verbal and written English
• Strong problem-solving and critical thinking
• High attention to detail in fast-paced environment
• Familiarity with CRM and support tools
• Comfortable with flexible schedules including weekends for 24/7 operation

Culture & Benefits

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations
• Collaborative team environment

Hiring process

• Complete application with assessment questions, technical check, and voice recording
• Hourly pay rate based on application performance
• Priority review for complete submissions