Head of Category Management (E-commerce)

Head of Category Management
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SWAPPIE IS BUILDING ITS CATEGORY MANAGEMENT FUNCTION — AND THIS ROLE LEADS IT.
Swappie is at a genuine inflection point: scaling from a single-category iPhone business into a multi-category refurbished electronics house. The commercial architecture is being built now, and Category Management sits at the very heart of it.

We are looking for a Head of Category Management to lead this transition. You will have the CCO's mandate, capable direct reports who know the business, and real scope to define how category management operates at Swappie. The function is agreed; the opportunity is to make it excellent.

This is a role for someone who has built or led category management in a scaled e-commerce or retail environment, and who knows what good looks like—because your job here is to install it. The commercial architecture needs to be robust enough to scale our portfolio profitably. However, this is not a purely strategic seat: in the early stages of building the function, you will need to work alongside your team with real hands-on involvement, setting the standard through doing as much as directing.




WHAT YOU'LL ACHIEVE AND OWN
* Give the function structure and develop the team: You will take on direct line management of two capable Category Managers. You will bring the frameworks and rigor needed to elevate their work from good operational management to genuine category strategy, developing them into commercially autonomous operators.


* Total portfolio ownership: You own the category portfolio strategy, revenue, and profitability across all current and future lines (iPhone, iPad, AirPods, and Accessories). You will establish performance visibility to make clear what is driving and dragging commercial performance, and use it to set priorities in conjunction with sourcing, pricing, and other stakeholders.


* Establish category management as a peer function: Your job is to make your commercial frameworks the actual tools that Sourcing and Pricing genuinely work from. You will own the intake briefs framework and sign-off, formulate pricing strategy briefs in conjunction with Pricing, Planning & Analytics.


* Lead the sourcing performance forum: You will chair and set the agenda for the monthly sourcing performance meeting alongside the Sourcing teams and Category Managers.


* Build the launch playbook: You will lead the commercial readiness for new category launches. In doing so, you will create a robust, repeatable framework Swappie can use to scale profitably for every new category it adds.






THE PEER DYNAMIC
You will operate as a peer to the Heads of Sourcing and Head of Pricing, Planning & Analytics (PPA). A core part of your role is to work constructively but with conviction alongside these functions to grow our end to end category performance, both in terms of growth and profitability. This requires someone who can build relationships and challenge with data, not authority.

Beyond core commercial functions, you will also partner closely with Markets (to inform campaign prioritization and demand stimulus) and Tech & Product (to surface the assortment and UX requirements that make categories perform on-site).




WHAT YOU'LL BRING TO THE TEAM
* Experience: 7+ years in category management in an e-commerce, retail, or marketplace environment. You have led a category and a team of category managers, and you have owned a P&L.


* Commercial instinct alongside analytical rigor: The ability to read where a category is heading before the data fully confirms it, and to make confident calls in conditions of incomplete information.


* Strategic translation: Experience translating category strategy into cross-functional commercial briefs (intake, pricing, channel).