Blue Planet Portfolio Support Engineer (Networking)

TL;DR

Blue Planet Portfolio Support Engineer (Networking): Delivering first-level technical support for the Blue Planet software portfolio with an accent on troubleshooting software/system issues and collaborating with R&D. Focus on isolating root causes through log analysis, automating troubleshooting with Python, and ensuring multi-product interoperability.

Location: Remote (UK, Belgium, Netherlands, Portugal)

Company

hirify.global is a global leader in high-speed connectivity and networking software, emphasizing a people-first approach and flexible work environment.

What you will do

• Deliver first-level technical support for the Blue Planet software portfolio, troubleshooting and resolving system-related issues.
• Collaborate with Solution Experts, R&D, and Product Line Management to identify and resolve product defects.
• Develop and document effective workarounds to minimize customer impact from functional limitations.
• Support multi-product interoperability across Blue Planet solutions and third-party software or equipment.
• Provide actionable feedback to account teams and R&D to influence future product enhancements.
• Advocate for customer needs while maintaining hirify.global's technical and quality standards.

Requirements

• Working knowledge of Linux or Unix operating systems.
• Exposure to containerization and cloud-native technologies including Docker, Kubernetes, and microservices.
• Bachelor’s degree in network engineering, systems engineering, computer science, or equivalent experience.
• Foundational experience supporting software applications in customer-facing or post-sales environments.
• Experience with Python and shell scripting for troubleshooting or automation.
• Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases.

Nice to have

• Experience with virtualization platforms like VMware ESXi, KVM, or Xen.
• Solid understanding of networking protocols: Ethernet, MPLS, IP, VPN, TCP/UDP, OSPF, IS-IS, BGP, SNMP.
• Experience with cloud-based architectures and monitoring tools such as Nagios or Grafana.
• Familiarity with CRM and ticketing systems like Salesforce or Jira.
• Industry certifications such as CCNA, Linux, Kubernetes, AWS, or GCP.

Culture & Benefits

• Flexible work environment that empowers individual growth and well-being.
• Culture focused on humanity, belonging, and meaningful social impact.
• Commitment to diversity and an inclusive environment where employees feel respected and heard.
• Equal opportunity employment with accessibility and accommodation support.