Customer Support Specialist (Data Management & German)

TL;DR

Customer Support Specialist (Data Management & German): Handling orders, documentation, and customer communication within the GDSN data pool and retailer portal with an accent on data maintenance, billing accuracy, and CRM management. Focus on contributing to projects, maintaining customer master data, and performing administrative tasks.

Location: PL-Remote (Poland)

Company

Custom product engineering company supporting multinational organizations and scaling startups with a global team of over 4,000 professionals and delivery centers in Wrocław and Gdańsk.

What you will do

• Handle orders for customer portfolio in GDSN data pool and retailer portal
• Document and archive customer orders in ticketing system
• Manage individual customer communication
• Ensure correct billing of services according to pricing
• Maintain customer master data in CRM system
• Contribute to projects and build knowledge on GDSN data maintenance
• Take on general administrative and commercial tasks

Requirements

• Fluent written and spoken German and good knowledge of English
• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly familiarize with complex topics
• Understanding of and interest in technical processes
• Ideally prior experience in customer service

Culture & Benefits

• Strong community with top professionals in friendly environment
• Growth through large-scale projects, internal events, Udemy, language courses, certifications
• Flexibility with full remote working possibilities
• Company-paid medical insurance, mental health support, financial & legal consultations
• Internal mobility across diverse domains and technologies