Technology Operations Lead (Service Management)

TL;DR

Technology Operations Lead (Service Management): Ensuring the reliability, excellence, and compliance of technology services for hirify.global Children in Need with an accent on service assurance and supplier management. Focus on driving continuous improvement, managing operational budgets, and overseeing regulatory compliance across a diverse technology portfolio.

Location: Must be based in or be able to work from Salford, UK (flexible working options available)

Salary: £48,000 – £58,000

Company

hirify.global Children in Need is the hirify.global's charity, dedicated to creating positive and lasting change for children and young people across the UK.

What you will do

• Lead, develop, and motivate a team of technology specialists through inclusive leadership.
• Oversee service assurance and ensure compliance with GDPR, PCI-DSS, Information Security, and Ofcom standards.
• Manage the operational technology budget to ensure effective control and value for money.
• Manage third-party suppliers through effective contract and relationship management.
• Translate complex technical concepts for non-technical stakeholders.
• Identify risks and implement continuous improvement initiatives to enhance service delivery.

Requirements

• Strong leadership experience with a proven ability to motivate and develop teams.
• Hands-on experience in day-to-day team management, including goal setting and process optimization.
• Professional experience in operational service delivery or service management within a large, complex organization.
• Proven track record of managing third-party suppliers and defining SLAs aligned to business outcomes.
• English: Proficiency required for stakeholder communication.

Nice to have

• Experience developing processes aligned to the ITIL v3 framework.
• Experience with CRM, Finance, Fundraising, Grantmaking, eCommerce, or Data Integration services.
• Knowledge of technology risk and regulatory compliance frameworks.
• Experience in service transition and managing major incidents/service recovery.

Culture & Benefits

• Competitive salary package and flexible 35-hour working week.
• 25 days annual leave with the option to purchase an additional 5 days.
• Defined pension scheme and discounts on dental, health care, and gym memberships.
• Support for flexible working arrangements discussed at the offer stage.
• Inclusive environment focused on professional development and diversity.