IT Help Desk (Healthcare)

TL;DR

IT Help Desk (System Engineering): Providing first-level technical support and maintaining hardware/software infrastructure with an accent on network connectivity and server management. Focus on troubleshooting complex system errors, managing Active Directory, and deploying hardware for new employees.

Company

hirify.global is a provider of specialized healthcare IT and medical imaging solutions.

What you will do

• Provide first-level software and hardware support via phone and remote access.
• Perform routine maintenance and minor repairs on hardware and software.
• Diagnose, troubleshoot, and maintain network connections and computer systems.
• Manage PC setup and deployment for new employees using standard images and software.
• Maintain network servers, including Active Directory, file servers, and print servers.
• Manage IT equipment inventory and maintain comprehensive technical documentation.

Requirements

• BS in Computer Science or a related discipline.
• 5-10 years of professional experience in IT support.
• Perfect English language proficiency is a must.
• Deep knowledge of Active Directory is mandatory.
• Mandatory expertise in networking, including VPN, virtualization, firewalls, switches, and routers.
• Experience with VMware and servers/storage from vendors like Dell, HP, or IBM.

Nice to have

• CCNA and MCSE knowledge.
• Excellent usage of Google Suite.