Technical Application Engineer (SaaS)

TL;DR

Technical Application Engineer (SaaS): Providing expert technical assistance and troubleshooting for a Sales Performance Management SaaS platform with an accent on SQL scripting and relational databases. Focus on resolving complex technical incidents, collaborating with product teams to report bugs, and ensuring high client satisfaction.

Location: Remote (Must be based in Mexico). Working hours must align with Eastern Standard Time (EST).

Company

A market leader in Sales Performance Management (SPM) providing cutting-edge SaaS solutions for revenue optimization.

What you will do

• Resolve technical problems by troubleshooting incidents, collecting detailed problem descriptions, traces, and log files.
• Communicate investigation progress to clients and maintain accurate records in the CRM system.
• Share best practices for the utilization and deployment of hirify.global products to help customers maximize business value.
• Support KPI targets including SLA, QA, and resolution rates.
• Participate in scheduled weekend coverage for on-call rotation.

Requirements

• Must be based in Mexico.
• 2+ years of relevant technical experience.
• Proven experience working with SaaS platforms.
• Knowledge of relational databases concepts and SQL scripting.
• English proficiency: CEFR B2 level or higher.
• Ability to work within Eastern Standard Time (EST) business hours.

Culture & Benefits

• Market leading compensation package and comprehensive insurance coverage (Medical, Dental, Vision, Life).
• Remote work flexibility within a results-driven work culture.
• Wellness programs to support health and wellbeing.
• Continuous professional development opportunities in a fast-paced environment.
• Global connected culture with hubs in Romania, UK, US, and Canada.