Helpdesk Technician 1 (AI)

TL;DR

Helpdesk Technician 1 (IT Support): Providing first-level internal IT support for a GPU compute marketplace powering AI factories with an accent on Microsoft 365 administration and endpoint management. Focus on resolving Tier 1 tickets, managing user accounts in Entra ID, and maintaining internal IT documentation.

Location: Remote

Company

hirify.global is a fast-moving startup that has built a GPU compute marketplace to power AI Factories using a proprietary BareMetal hosting architecture.

What you will do

• Resolve Tier 1 helpdesk tickets via SharePoint, Power Automate, and Clickup.
• Provide support for Microsoft 365 account issues, including password resets, MFA setup, and license assignments.
• Manage onboarding and offboarding tasks, including account provisioning in Entra ID.
• Support device enrollment and basic configuration using Microsoft Intune.
• Escalate complex issues to senior engineers with comprehensive documentation.
• Maintain and update internal IT knowledge base articles and runbooks.

Requirements

• 0–2 years of experience in a helpdesk, IT support, or desktop support role.
• Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Basic understanding of Active Directory / Entra ID user management.
• Ability to follow documented procedures and escalation paths.
• Strong written and verbal communication skills.
• Comfortable working in a remote-first, cloud-first environment.

Nice to have

• CompTIA A+ or similar entry-level certification.
• Exposure to Microsoft Intune or endpoint management concepts.
• Experience with ticketing systems such as ServiceNow, Jira, or Freshdesk.
• Basic understanding of security hygiene practices (MFA, least privilege, phishing awareness).
• Familiarity with Cloudflare or Zero Trust networking concepts.

Culture & Benefits

• People-centric and mission-driven work environment.
• Remote-friendly and experimental company culture.
• Performance-oriented approach where results are valued over titles.
• Culture that encourages independent thinking and unconventional perspectives.