Senior Business Travel Consultant (Travel)

TL;DR

Senior Business Travel Consultant (Travel/GDS): Managing corporate travel bookings, amendments, and cancellations for business travelers with an accent on GDS expertise (Galileo/Sabre) and first-class service. Focus on complex air fare ticketing, reissuing tickets autonomously, and mentoring junior team members.

Location: Must be based within commuting distance of the Birmingham Hub (UK). Role is remote but requires presence for training and special events.

Company

Intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing to eliminate shadow work.

What you will do

• Provide 7-star service for travel bookings, amendments, and cancellations.
• Arrange flights, hotels, and car rentals across Europe and domestic routes.
• Manage Galileo GDS queues and handle client inquiries via chat, phone, and email.
• Perform air ticketing and manual/automated reissuing of tickets autonomously.
• Mentor junior staff and quality-check their work to ensure accuracy.
• Collaborate with the Team Leader to maintain high service levels and SLAs.

Requirements

• Must be based within commuting distance of the Birmingham Hub.
• Expert knowledge of Galileo or Sabre GDS systems.
• Proficiency in air fares and ticketing, including autonomous ticket reissuing.
• Previous experience as a Business Travel Consultant.
• Fluency in English (written and spoken) is essential.
• Ability to work the overnight shift (Fri-Mon, 9pm–8am).

Culture & Benefits

• Equity ownership in hirify.global and competitive compensation.
• Private medical cover (Bupa), voluntary dental insurance, and discounted gym memberships.
• 25 days annual leave plus bank holidays and a 4-week paid sabbatical after 5 years.
• 12-16 weeks’ paid parental leave and 16 paid hours per year for volunteering.
• Relocation support to company hubs for eligible candidates.
• Up to 20 "Work from Anywhere" days per year.