Site Reliability Engineer (AWS)

TL;DR

Site Reliability Engineer (AWS): Building and scaling the reliability of production systems for a conversational voice intelligence platform with an accent on monitoring, incident response, and operational excellence. Focus on designing observability systems, leading root cause analysis, and ensuring enterprise-grade uptime for distributed APIs.

Location: Hybrid in Somerville, MA

Salary: $150,000 - $200,000

Company

hirify.global is a leader in conversational voice intelligence, building a platform that enables enterprises to understand voice communication to detect harm and prevent fraud.

What you will do

• Own and operate production systems supporting APIs and enterprise products.
• Design and implement monitoring, alerting, and observability systems from the ground up.
• Lead incident response, root cause analysis, and postmortem processes.
• Establish and improve on-call rotations and operational workflows.
• Collaborate with engineers to deploy and scale distributed systems.
• Evaluate deployment models across cloud, on-prem, and hybrid environments.

Requirements

• Experience deploying and maintaining production software systems.
• Experience building monitoring and alerting systems for production environments.
• Proven track record with on-call rotations and incident response.
• Strong experience with AWS, Python, and Linux.
• Familiarity with CloudWatch, SNS, PagerDuty, or similar technologies.
• Ability to communicate effectively during high-pressure incidents.

Nice to have

• Deep experience with AWS EC2, load balancers, RDS, SQS, and SES.
• Proficiency with infrastructure-as-code tools like Terraform or CloudFormation.
• Experience supporting high-scale, distributed systems.
• Familiarity with hybrid or on-prem deployment models.

Culture & Benefits

• Competitive salary and equity packages.
• Full health, dental, and vision coverage, including HSA and FSA.
• Flexible PTO with a strong internal culture of taking time off.
• Hybrid work model with core in-office days and flexible remote options.
• Up to 8 weeks work-from-anywhere policy.
• Weekly team lunches and support for professional growth and continued learning.